Terms of Service

General Terms

The Terms of Service ("TOS," "Terms," or "Agreement") govern your use of RapidlyHost’s website and services, including all features and content provided by RapidlyHost.com, headquartered in India ("RapidlyHost," "us," "our"). By purchasing any services from RapidlyHost, you confirm that you have read, understood, and agree to be bound by this TOS. The latest version is always available on our website, and you must review it before purchasing any services.

This agreement applies to all services, including Shared Hosting plans ("Monthly Web Hosting," "One Domain Hosting," "Multi Domain Hosting," "Unlimited Web Hosting," "Small Business Hosting," "Windows Hosting," "Cloud Web Hosting," "cPanel Web Hosting," "Fastest Web Hosting," "Reseller Hosting"). You agree to use only licensed and legal third-party software with our services. RapidlyHost reserves the right to suspend or cancel access to any or all services at any time if an account is used inappropriately or illegally. No refunds will be issued in such cases.

Abuse of Resources

Unacceptable Resource Usage

To maintain server and network integrity, the following activities and resource usages are strictly prohibited:

• Using big brand or famous brand names in domain names or hosting accounts, creating copyright or phishing issues (e.g., Flipkartstore.xyz, bajajfinancecs.com). Such accounts will be suspended without refund.
• Changing domain names more than 12 times within one year for a single domain hosting plan.
• Exceeding resource limits in cPanel, Plesk, or DirectAdmin, resulting in account suspension. You must upgrade to a VPS or optimize website content (e.g., plugins, themes, scripts).
• Hosting free domains (e.g., .tk, .cf) with no refund eligibility upon cancellation.
• Overusing CPU or RAM, resulting in immediate account suspension without notice.
• Spamming, bulk emailing, or marketing emails exceeding 20 emails per hour or 50 emails per day. Email storage is limited to 150MB–500MB per mailbox, depending on the plan.
• Hosting databases over 250MB or causing server issues, requiring migration to VPS or Dedicated Servers.
• Running cron entries with intervals less than 15 minutes, MySQL queries longer than 30 seconds, or using 25% or more of system resources for over 90 seconds (e.g., via CGI scripts, FTP, PHP, HTTP).

Fair Usage Policy for "Unlimited" Features

Applicable to all hosting plans advertising "unlimited" features, including Shared Hosting, Cloud Hosting, and Reseller Hosting.

Understanding "Unlimited"

The term "unlimited" refers to fair usage limits to ensure optimal server performance for all users, based on industry-standard practices.

• Unlimited Storage: Maximum 100GB disk space per account for Shared and Cloud Hosting to prevent storage abuse.
• Unlimited Bandwidth: Unmetered data transfer, but accounts exceeding 1TB per month may be reviewed and required to upgrade to VPS.
• Unlimited Addon Domains: Up to 99 addon domains per cPanel account, subject to resource limits.
• Unlimited MySQL Databases: Up to 99 databases, each not exceeding 250MB. Larger databases require VPS or Dedicated Servers.
• Unlimited Email Accounts: Subject to 500MB per mailbox and sending limits (20 emails/hour, 50 emails/day).
• Unlimited Subdomains: Up to 99 subdomains, subject to resource consumption.
• Reseller Hosting: Up to 350 active cPanel accounts. Exceeding this may require an upgrade.

Resource Consumption Limits

• CPU Usage: Exceeding 25% CPU usage for over 90 seconds is considered abuse.
• RAM Usage: Excessive RAM usage may trigger optimization or upgrade requirements.
• Disk I/O: High disk operations affecting performance may lead to suspension.
• Inode Limits: Maximum 300,000 files per account to maintain file system performance.

Fair Usage Enforcement

• Monitoring: Accounts are monitored for compliance with fair usage policies.
• Optimization Notice: Exceeding limits triggers a 48-hour notice to optimize resources.
• Mandatory Upgrade: Persistent abuse may require upgrading to VPS or Dedicated Servers.
• Account Actions: Severe abuse or non-compliance may result in suspension or termination without refund.

Prohibited Usage

• Using hosting space for file storage, backups, or non-website content.
• Cryptocurrency mining, distributed computing, or resource-intensive applications.
• Running proxy servers, VPNs, or anonymous browsing services on shared hosting.
• Video/audio streaming or high-bandwidth applications requiring dedicated resources.

Legal Disclaimer: "Unlimited" features are subject to our Acceptable Use Policy and TOS. RapidlyHost reserves the right to enforce fair usage limits to maintain service quality.

Recommendation: Websites exceeding these limits should upgrade to VPS, Cloud VPS, or Dedicated Server solutions for optimal performance.

KYC Requirements (Indian Compliance)

As per Government of India Guidelines (CERT-In Notification No. 20(3)/2022-CERT-In, dated April 28, 2022):

• Mandatory KYC: Required for Indian VPS Hosting, Dedicated Servers, Cloud Hosting, or any India-based services per IT Act 2000 and CERT-In guidelines.
• Required Documents: Indian clients must provide Aadhaar Card, PAN Card, Passport, Voter ID, or Driving License. Company clients must submit Certificate of Incorporation and authorized signatory documents.
• Data Retention: KYC data is retained for 5 years from account closure for regulatory compliance.
• Verification Timeline: Must be completed within 48 hours of service activation. Failure results in suspension or termination without refund.
• International Clients: Must provide passport, address proof, and contact details for Indian server services.
• Non-Compliance: Accounts without valid KYC will be suspended or terminated without refund.
• Regulatory Updates: KYC requirements may change per government directives, with customers notified to comply.
• Privacy & Security: KYC data is stored securely in encrypted format, used solely for compliance. See our Privacy Policy for details.

Note: KYC applies to Indian-based hosting services. Offshore services may have different requirements.

Legal Reference: IT Act 2000, CERT-In Guidelines, and Indian cybersecurity regulations.

Server Uptime Policy

RapidlyHost strives to maintain high service uptime but does not guarantee 99% or 98% uptime. Downtime due to scheduled maintenance, third-party failures, or circumstances beyond our control (e.g., acts of government, war, fire, flood, strikes, or telecommunications issues) does not count toward uptime commitments.

Server, software, or tool upgrades may cause downtime of 10–48 hours, with or without 24-hour prior notice. RapidlyHost is not responsible for website, application, or server uptime, nor do we offer compensation for downtime. Users are solely responsible for service usage.

Data Backup Policy

Shared Hosting

RapidlyHost provides free monthly backups (one copy per month) on random days, replacing previous backups. Due to technical errors, there is a 1–2% chance of backup failure, and RapidlyHost may deny providing free backups. Your use of our services is at your sole risk, and you must maintain your own backups. RapidlyHost is not responsible for data loss or corruption under any circumstances.

For paid backup subscribers (Shared and Reseller Hosting), backups are taken every 15 days. Users of cPanel Backup Manager must download and delete backups from the server, as all backups are removed every 10 days without notice. Hosting space cannot be used for backup storage.

VPS & Dedicated Servers

RapidlyHost is not responsible for data loss or corruption on VPS or Dedicated Servers. Users must maintain their own backups or purchase RapidlyHost’s Backup Addon Services or third-party backup solutions.

Note: Maintain a backup copy of your hosting account to avoid data loss upon termination. All data is deleted from our servers upon account termination, and RapidlyHost is not liable.

Third-Party Software Policy

RapidlyHost does not provide support for configuring or setting up third-party software (e.g., webmail, G Suite, Outlook, Zoho Mail). We are not responsible for the functionality of third-party software, scripts, or code that work on other servers but not on ours. Users must contact their code provider or developer for support, with no refunds issued.

Pricing for services may change based on third-party software license costs (e.g., Softaculous, CloudLinux, LiteSpeed, cPanel, Plesk). RapidlyHost reserves the right to change Web Hosting Control Panels or software at any time.

Prohibited Content

RapidlyHost reserves the right to refuse service to anyone. Transmission, storage, or presentation of content violating applicable laws or regulations is prohibited, including but not limited to:

• E-Gold, proxy, bots, spam bots, mail bombers, port scanners, IP scanners, mail harvesting scripts, brute force scripts, chat rooms, banner rotators, file dumps, or disk space as secondary storage.
• Sales of illegal pharmaceuticals, drugs, explosives, anonymous or bulk SMS gateways, malware, warez, phishing materials, IRC hosts, Satta, lottery, gambling, illegal downloads, IRC bots, autobots, pirated software, ROMs, emulators, cracked/nulled themes or plugins, phreaking, hacking, password cracking, IP spoofing.
• Human trafficking, child pornography, pornography materials, streaming or broadcasting of live copyrighted events, pirated software, songs, MP3s, or other pirated content.
• Content defaming any person, religion, community, or organization.
• Games on Shared or Reseller Hosting (permitted only on VPS Hosting).
• Database servers accessed from non-RapidlyHost web servers or desktop applications without customized plans approved by our sales team.
• Hosting phishing or copyrighted content, which is strictly prohibited and results in termination without refund.
• Hosting adult content, permitted only on Offshore Web Hosting, VPS, or Dedicated Servers, sometimes requiring a dedicated IP address.
• Hosting MP3, music, video, or movie download sites on Shared hosting, wordpress hosting, cloud hosting, WooCommerce Hosting or Reseller Hosting, except offshore hosting. Violation results in suspension/termination without refund.

If resource-intensive or problematic scripts are detected, they will be stopped, and the customer will be notified by email. Scripts can resume after fixes and approval from our technical team.

Offshore Prohibited Content

Rapidlyhost provides Offshore Hosting service that allows you to host your website without causing any arbitrary troubles, but Rapidlyhost does not allow any website that comes under the Non-acceptable list and reserves the authority to discontinue or terminate the website, including backups and refunds.:

• The Non-acceptable list includes the followings.
• Child pornography.
• Illicit activities.
• Bulk email-related products.
• Phishing website or any malicious link containing a website.
• Fraudulent, Ponzi schemes or other scamming sites.
• Illegal Markets, Terrorsit-themed Activities, Realistic Depictions of turture, Necrophilia, bestiality or related content.

Domain Policy & Payments

• No Refunds: Domain registrations, activations, renewals, or transfers are non-refundable.
• Domain Infringement: Registering domains similar to trademarked or branded names (e.g., adtyabrlasfnanc.in) is prohibited, resulting in suspension without refund.
• Domain Renewal: Renewal reminders are sent one month and one day before expiry. RapidlyHost is not responsible for failure or delay in renewals, and no refunds are issued for renewed domains.
• Non-Active/Available Domains: If a purchased domain cannot be activated due to technical issues or registrar API problems, customers can: (1) provide an alternative domain name with the same extension at no additional cost, or (2) receive a refund within 24 hours if no alternative is provided.
• Premium domains or domains with special characters (e.g., "ß," "σ") are not offered.

Affiliate Terms and Conditions

By joining the RapidlyHost Affiliate Program, you agree to the following terms:

• Eligible Products: Commissions apply to Shared Hosting plans ("Monthly Web Hosting," "One Domain Hosting," "Multi Domain Hosting," "Unlimited Web Hosting," "Small Business Hosting," "Windows Hosting," "Cloud Web Hosting," "cPanel Web Hosting," "Reseller Web Hosting").
• Non-Eligible Products: No commissions for Domain Names, VPS Web Hosting, Dedicated Servers, SSL Certificates, Windows VPS Hosting, Data Storage Hosting, or Business Email.
• Commissions are paid only for new clients, not existing clients or renewals.
• Payouts are made via Paytm, UPI, or Bank Account when the balance reaches ₹4000, within 730 days (2 years). Failure to reach ₹4000 resets the balance to zero.
• 20% commission on the total order value (excluding tax, pending/canceled orders, terminated accounts, or completed subscriptions).
• Payouts are in multiples of ₹4000. Excess amounts roll over to the next payout.
• Affiliates are responsible for ensuring tracking codes function correctly. No fees are paid for tracking errors due to link modifications.
• Accounts may be deactivated without notice for non-compliance, fraudulent activity, or generating fraudulent accounts. Referral fees will be set to zero.
• To discontinue affiliate status, remove affiliate links. Account and personal information remain in our system for accounting purposes.

Late Payment or Non-Payment

Unpaid invoices may lead to account suspension on the due date, with termination (data deletion) within 10 days. Terminated account data cannot be restored, and the account is treated as new.

Note: Renew monthly hosting plans on or before the due date. Suspended accounts have 10 days to renew, or data is lost. Payments for suspended accounts activate services from the invoice creation date, not the payment date. Yearly hosting plans are recommended to avoid such issues.

Business Email Services (Office 365, G Suite) must be renewed 10 days before the due date, with services stopped 5 days prior if unpaid. New orders or packages are not activated for customers with outstanding balances.

Refusal of Service

RapidlyHost reserves the right to refuse, cancel, or suspend service at our discretion. We may modify these TOS at any time, and customers are bound by the latest terms published on our website. The laws of the Republic of India govern this agreement, with disputes under the jurisdiction of Varanasi courts.

In compliance with the DMCA, copyright complaints must be submitted to rapidlyhost@gmail.com, support@rapidlyhost.com.